ZIPCAR CUSTOMER SERVICE UPDATE

Furthermore, I needed to contact customer service on Facebook to have someone look at my claim. It took them almost 2 weeks to reimburse me.

(3) Zipcar’s credit card did not work to buy gas another time. (2) Once, I was assigned to a different vehicle than the one I had booked previously without further information on the reasons. Here is my experience: (1) The cars were not in the assigned parking lot two times, even though I booked them one week in advance. Of the 6 times I needed mobility, only two worked without problems. Since March 2022, I have used their service to get to school from Seattle to Bellevue once a week. I am so frustrated and dissatisfied with Zipcar’s service and reliability. I am going to cancel my membership and I recommend other people avoid this company until they sort themselves out.

ZIPCAR CUSTOMER SERVICE UPDATE

May 2022: had been receiving emails to update card details on account & showing a £6 overdue balance, which was wrong as I knew I didn't owe any money, however a couple of other emails from them showed £6 credit, so I thought 'they must have realised they made a mistake and that might counter the charge when I add the card' so I updated the card via the App, but it still shows £6 as 'overdue' and the £6 plus the £1 nominal charge have been taken from my account - it's impossible to see other account information on the App so went to the website and logged in - I had been switched from a 'basic' plan to 'monthly' as of April 29th with a monthly charge of £6, with another payment due 29th May! Switched it back to 'basic' and written an email to Zipcar asking for a full refund - looking on here and I see someone else has had the same experience, as well as lots of other shockingly bad experiences. I might even organise a boycott if I find the time this summer.Ĭhanged account type, charged money & sending nasty emails to collect it. I will be leaving reviews everywhere the internet allows. This is AFTER he told me he would get my account back up and running again. I’m certain these reviews will cost them much more. We understand this is disappointing and apologize for the miscommunications that have occurred.” They are penalising me for an old $23 bill. The decision is final and cannot be reversed.

After an extensive review, we will not be able to approve the reopening of your account due to billing concerns. THEN: He came back with the following lame response: “Thank you for your patience. He said he would contact the appropriate department for reinstatement as a goodwill gesture. Long story short my account balance was cleared (as it had not adequately been explained) but THEN they disabled my account fully (unable to log in) I reached out to support once more and after a few back and forths, Rawson stated I could apply for a new account then he completely reneged when he realised the system would not allow me to and that the old account would need reinstatement. I discovered my account had been disabled so I reached out to their support team (it took them several weeks to respond) they informed me of an outstanding balance which I logged in to pay but the date didn’t make since (it read 2021) at which time I had been living abroad. I hadn’t logged into nor used my ZipCar account for several years. Here’s another bad review to add to their apparent collection: They don't deserve the Zipcar brand and they don't deserve to serve the community that the founding brand built. Sadly, I can no longer support a company that has fallen into such disarray, with no focus on the customer experience when all other companies are in relentless pursuit of it. And you can't even reserve a car for 15-minutes so why would you offer that as compensation for the 45-minutes that I spent fueling the car? I have been an extremely loyal member since the day Zipcar launched and I have been one of their biggest advocates. That was not only offensive but it did not resolve the fact that I now needed to pay for more time because of my inconvenience. The customer service rep offered me $5 and told me that was the only thing he could offer he said it would be the equivalent of 15-minutes. And there was no gas card in the car either.

After spending the first 45-minutes of my car reservation getting to a gas station instead of getting right on the highway, I asked for a reasonable credit for the time that I spent to fuel the car that should have had at least 1/4 tank. He didn't speak clearly and his connection was delayed and extremely lagged. In the meantime, I called customer service to make sure that I reported the severity of the issue - I waited 20 minutes before a customer service rep got on the phone. I submitted a photo of the low fuel and had to re-route my trip to get to a gas station. The car that I reserved had no fuel in the car- in fact, the gas light went on after I drove it for 2 avenue blocks.

Zipcar customer service